Ahhh….you think that’s quality

Ahhh….you think that’s quality

Quality meal, quality game, quality coffee, quality service, quality car, quality friendship… What does it all mean? Quality is one of the most over-used words in the English language. Quality is perceptual, your definition of a quality movie and mine might be totally...
The lack of clarity is stifling your organisation

The lack of clarity is stifling your organisation

Recently as I walked past a small business, the owner had engaged a couple of contractors to re-paint her office.  The tension between them was almost visible and the conversation that was underway went something like this… “Can you see that? That’s not good enough!”...